Operational Leadership

Direct and oversee LTL and Parcel sorting operations, including linehaul, yard, dock, and sort activities.
Monitor and manage daily performance to achieve service, cost, and productivity objectives.
Build and maintain strong partnerships with vendors and service providers to support operational objectives and KPIs
Ensure freight is handled safely, efficiently, and accurately, minimizing damages and claims.
Oversee load planning, routing, and scheduling to optimize utilization of equipment, drivers, and dock labor.
Proactively identify and resolve issues and potential problems related to maintenance and equipment.

People Management

Lead, coach, and develop a team of supervisors, drivers, dock workers, and administrative staff.
Promote a culture of safety, accountability, and teamwork across all shifts.
Conduct performance reviews, handle disciplinary actions, and ensure consistent application of company policies.
Continuously identify and drive opportunities for improvement within the warehouse utilizing lean principles and methodology.
Collaborate with HR and Talent Acquisitions team to recruit and retain high-performing team members.

Customer Service & Communication

Maintain strong relationships with internal and external customers, ensuring timely issue resolution.
Communicate service updates, operational changes, and performance metrics to leadership.
Ensure accurate and timely communication between dispatch, drivers, and customers.

Compliance & Safety

Enforce compliance with all company policies, transportation regulations, and safety standards (including Hours of Service, and workplace safety).
Conduct regular facility, equipment, and process inspections to ensure safe and compliant operations.
Champion continuous improvement initiatives in operational safety and efficiency.

Financial & Administrative Oversight

Manage budget, labor costs, and equipment utilization to achieve financial goals.
Review and approve payroll, billing, and operational reports.
Track key performance indicators (KPIs) such as on-time performance, cost per shipment, and claims ratio.